Welcome to the Customer Service section of our website. This page is here to help you and assure the best experience possible. Remember, if you have any questions about policy, guarantees or returning items, you can always call us at 1-800-752-9529.
Customer Service Hours
Monday - Friday 9 am To 5 pm
We will extend our phone hours during the Christmas holiday and lacrosse season. Please check back for extended hours.
Price Check Guarantee
We sell the best lacrosse gear and apparel at the best prices. We’re dedicated to our sport, our lifestyle and our customers. To show that we are the best if you find a lower price by more than a dollar we will beat that price by 10%. Prices valid only at the time of purchase. Auction sites like eBay do not qualify. Clearance and discontinued items are not valid. If you find the item that qualifies for the Price Check Guarantee simply place an order with us. After you received your order number e-mail firstname.lastname@example.org with your order number and a link to the product with a lower price. If everything checks out we will credit your card the difference.
We guarantee express delivery (Overnight, 2nd-Day Air and 3-Day) on all in-stock items - or we'll pay for the delivery charge ourselves! You must order before 2:00 PM ET. Delivery time does not include weekend days and holidays. (Sorry. Express delivery not available on goals, ball walls, and custom helmets)
All shipments to Alaska, Hawaii, Puerto Rico, and U.S. territories will be charged an additional $10 for shipping and handling.
For oversized and heavyweight items, additional delivery charges are listed next to the product in the catalog, or on the product's page on our website. These charges are in addition to the base shipping and handling charges and will not be added until the order is processed. These fees will not be reflected on your order confirmation.
Our delivery rates are for the United States and its possessions. International rates vary, therefore we will contact you prior to shipping your order to inform you of your shipping charge. All International orders are shipped via UPS and take approx. 10-12 business days. All catalog prices and delivery rates are quoted in U.S. funds and do not include applicable duty, customs charges or taxes which are paid by the customer. When sending orders abroad, we must have the recipient's telephone number with the order.
We value your privacy! Lax World will never give, lease, sell or otherwise disclose your personal information. Any information you have submitted to Lax World will be held with the utmost care, and will not be used in ways to which you have not consented. A more detailed explanation about how we safeguard your personal information is described below.
Resale or disclosure of information to third parties
Lax World does not sell, rent, loan, trade, or lease any personal information collected at our site, including contact forms, download requests or email lists.
Browser information collected on the web site
Lax World analyzes the web site logs to improve the value of the materials available on the web site. These web site logs are not personally identifiable, and Lax World makes no attempt to link them with the individuals that actually browse the site.
Privacy of our email lists
Individuals must affirmatively ask to join our mailing lists using the forms provided on this web site or other means expressly sanctioned by Lax World. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone. In addition, we configure our list server software to refuse to divulge the email addresses of our list subscribers to anyone but authorized Lax World staff, including other list subscribers.
We strive to only send e-mail to those who want to receive it. If you would not like to receive future e-mails from us, reply to any email with UNSUBSCRIBE as the subject.
Returns and Exchanges
To find information on our returns and exchange policies, please visit our Returns and Exchanges page.